Housekeeper Supervisor Job Description

REPORTS TO

Campground Manager or Owner(s)

GENERAL DUTIES

Housekeeper supervisor is responsible for ensuring the overall cleanliness of the campground including the public space areas and all accommodations according to KOA standards. Train and follow up that all housekeepers are efficiently cleaning within the allotted times while providing great guest service.

SPECIFIC DUTIES

• Complete and oversee the daily, weekly and monthly cleaning programs for specific buildings and facilities as outlined by the campground manager or owner(s).
• Ensure all employees are using correct cleaning chemicals on appropriate items and only as trained. Do not mix chemicals together or use straight out of the original bottle. Must use appropriate safety measures such as gloves.
• Be aware of blood borne pathogen procedures; contact campground manager when needed.
• Ensuring all lost and found items are being brought to the main office by housekeeping with cabin number and date on them. If it is something valuable, it needs to be given directly to the campground manager to ensure it is locked up immediately.
• Provide excellent and friendly guest service by being attentive, responsive and helpful to all guests needs. Greet the guests at every opportunity by demonstrating a friendly welcome.
• Present a positive impression with a well-groomed appearance, smiles and proper KOA uniform and name tag.
• Submit a list of supplies (i.e. toilet paper, paper towels, garbage bags, cleaning supplies and equipment, etc.) that need to be replenished on an as-needed basis to the campground manager.
• Report all broken or damaged items within all campground buildings, facilities and premises.
• Report all customer problems, requests or complaints to the campground manager or owner(s) and follow-up to resolve the issue if possible.

• This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EXPECTED RESULTS

• Clean and well-maintained campground buildings.
• Job duties completed in an efficient, timely manner.
• NPS scores that reflect satisfied happy guests as related to the cleanliness of the campground and attentiveness of housekeeping staff.
• Friendly greeting, smiles and professional attitude dedicated to serving the needs of our guests.
• An attitude that demonstrates leadership, cooperation and team spirit with all staff members.
• Timely reporting of all guest concerns and requests, as well as, follow-up and corrective action on the areas under the team member's capabilities.
• Using safe work practices to avoid accidents of both guests and team members.

JOB QUALIFICATIONS

• Intermediate reading abilities
• Bilingual is a plus
• Must be able to operate a golf cart
• Ability to work under wet and slippery conditions
• Intermediate knowledge of safety procedures including chemical properties, handling, and usage
• Must be able to work nights, weekends and holidays
• Must be able to manage, delegate and follow up with the employees under your department.
• Ability to lead by example and be a role model.

PHYSICAL REQUIREMENTS

• Must be able to lift up to 50 pounds, lift and carry 25 pounds regularly
• Able to push and/or pull approximately 200 pounds
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Requires the use of hands/fingers to handle or feel
• Long periods of standing, bending, kneeling and walking
• Able to work inside and outdoors frequently and in various climates
• Capable of moving safely over uneven terrain