Maintenance/Grounds Team Supervisor Job Description

REPORTS TO

Campground Manager, General Manager and/or Owner(s)

POSITION SUMMARY

Responsible for ensuring the general maintenance and upkeep of the campground buildings, facilities, equipment and grounds are kept to KOA standards. Delegating specific tasks to employees and following up on their progress.

SPECIFIC DUTIES

• Complete as well as oversee carpentry, electrical and plumbing repairs, and maintenance to campground buildings, facilities, equipment and grounds as directed by the Campground Manager or the owner(s).
• Oversee daily, weekly and monthly maintenance and cleaning programs as instituted by the Campground Manager or the owner(s), including the pool/spa, lawn mowing, weed eating, landscaping, garbage pick-up, propane pumping, game machine, propane grills, laundry servicing and various other campground equipment upkeep.
• Comply with all KOA, federal, state and local safety programs by adhering to established guidelines in the operation and storage of various equipment, tools, and chemicals, ensuring your safety, as well as that of fellow staff and campground customers.
• Provide superior customer service by being attentive, responsive and helpful to guests needs. Report all customer problems, requests or complaints to the Campground Manager or the owner(s).
• This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EXPECTED RESULTS

• Campground buildings, facilities and grounds are well-maintained and fully operational.
• Projects are completed properly, safely and timely.
• Demonstration of a positive attitude with guests, management, and team members.
• NPS scores reflect a clean and well maintained campground.
• Use of safe work practices for a secure work environment for staff and campground guests.

JOB QUALIFICATIONS

• Advanced knowledge of electrical and plumbing equipment and installation
• Intermediate knowledge of chemical properties, handling, and usage
• Intermediate knowledge of propane and gasoline dispensing
• Valid Driver's License
• Ability to work nights, weekends, and holidays
• Capable of delegating out projects and following up on said project.
• Capable of managing a group of employees.
• Ability to lead by example and be a role model.

PHYSICAL REQUIREMENTS

• Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Long periods of standing
• Ability to bend, kneel, stoop, crouch and climb
• Must be able to operate various loud and vibrating maintenance tools and equipment
• Requires the use of hands/fingers to handle or feel
• Able to travel by auto
• Able to work inside and outdoors frequently and in various climates
• Capable of moving safely over uneven terrain